If your new pair of goodr sunglasses doesn’t quite live up to expectations, there’s no need to worry. You have a 30-day window from the time your order ships to send them back, as long as they remain unworn and in new condition. While it may be disappointing when something doesn’t work out, the return process is designed to be simple and hassle-free, giving you the flexibility to change your mind without jumping through hoops. However, exchanges are not offered, so if you’re hoping to try a different style, you’ll need to place a new order after completing your return.

Every pair of goodr sunglasses is also backed by a one-year manufacturer’s warranty starting from the date of purchase. This warranty covers defects in materials or workmanship, as well as issues like frame breakage that occur during normal, everyday use. If something goes wrong under typical conditions, you can submit a warranty claim and have the issue reviewed. In more unusual situations, claims may still be considered on an individual basis, depending on the circumstances provided.

For items that are no longer available at the time a warranty claim is processed, the customer support team will work with you to find a suitable replacement. This replacement will generally be of equal or lesser value compared to the original item. While they aim to provide a fair solution, availability may limit exact matches, so flexibility is sometimes required.

If your order arrives damaged, you should initiate a return request through the designated returns portal as soon as possible. The support team will investigate the issue and guide you through the next steps to resolve it. Delivery problems, such as missing packages or incorrect shipments, can also be addressed through the same system, ensuring that any logistical issues are handled efficiently.

For prescription sunglasses, returns and exchanges are managed separately through Lensabl. Frames may be eligible for return or exchange if they are still in brand-new, unworn condition, but prescription lenses themselves cannot be returned or exchanged. Customers should review Lensabl’s specific policies and instructions for detailed guidance on how to proceed with these orders.

If you purchased your sunglasses through Amazon, returns must be completed directly through Amazon’s return system within the allowed return period. Warranty claims for those purchases, however, should still be submitted through the appropriate retail warranty claim process provided by goodr.

Customers who made purchases outside of the United States should follow region-specific procedures. Canadian customers are required to process returns through the Canadian website, while customers in other international locations should reach out to their regional customer service teams for assistance. These teams can provide tailored support based on the country of purchase and applicable policies.

Overall, the return and warranty policies are structured to provide customers with confidence and support after their purchase. Whether you need to send back an unworn pair, address a delivery issue, or file a warranty claim for a defect, there are clear paths available to help resolve the situation. If additional questions arise, customer service representatives are available to offer further clarification and assistance.